Terms and Conditions

Please read these Terms & Conditions carefully.

By accepting my quote you are agreeing to the Following Terms & Conditions.


DEPOSIT, CANCELLATION AND REFUND POLICY

  • Each cake quote is valid for 10 days from date of issue.

  • Upon overall design of your cake being finalised and proceeding with the order a 50% deposit will be required within 5 days. 

  • If the deposit is not received within this timeframe the booking may be cancelled. Upon receipt of the deposit, your booking is secured and the quoted price remains fixed for the details outlined in the quote.

  • The balance of the quote is due in full no later than 4 days before your order is required.

  • If the event is less than 5 days away, the quote will be due in full 2 days from the date it is issued.

  • Our method of payment is via Cash or Direct Deposit.

  • Failure to make payments by the due date MAY result in your order being cancelled; please contact me asap to discuss any problems/ possible late payment.

 

IN THE EVENT OF A CANCELLATION

  • All requests for cancellation must be made in writing.

  • If a cancellation is received and it is more than 2 weeks prior to the agreed completion date half of the deposit will be refunded less a $20 administrative fee.

  • If a cancellation is received and it is less than 2 weeks prior to the agreed completion date your deposit will be forfeited. This is because all bookings are date specific and your deposit will be used against other orders which were declined in order for your booking.

  • If a cancellation is made less than 2 weeks prior to the agreed completion date and full payment has been received, you will forfeit your deposit. The remaining balance will be refunded into your bank account via direct deposit.

 

DESIGN AND FLAVOUR CHANGES

  • Minor changes to the design will be accepted after a deposit is received up to 2 weeks prior to your event.

  • Should the design change, Sweet Art Creations will endeavour to accommodate your changes, however, I reserve the right to amend the quote accordingly (where applicable) to reflect the changes required.

  • Any changes to the original order are subject to viability and quote review.

  • Date Changes must be submitted in writing and the new date is subject to availability.

  • Any errors, corrections or updates to your order must be submitted in writing. Your amended order will then be reissued for your records.

  • Whist all care is taken to complete your order as specified- Factors including but not limited to, weather and supply unavailabilityMAY result in design changes. Design changes are at Sweet Art Creations's discretion. All cake designs are subject to artistic license, and should I need to make such changes no further correspondence will be entered into.

  • In the event that an agreement not be reached on changes to the revised quote, the normal cancellation procedure is applicable.

 

 

ALLERGIES

Sweet Art Creations will not be held responsible for any allergies.

  • Unless it is specified otherwise on your order, my products may contain or come into contact with dairy, wheat, nuts, soy, and other allergens.  It is the clients responsibility to inform their guests that of any risks.

 

STORAGE

Where cakes are covered in fondant (or have sugar paste figurines), these should NOT be refrigerated as this may cause the icing to run due to condensation.

Storage of these items should be in a cool dry dark place out of direct sunlight & away from heat.

 

NON-GUARANTEE

Sweet Art Creations cannot be held responsible for any damage to the cake or products once they are delivered and in the care of a client or the venue. Where a client elects to self-transport we are not responsible for any damage that may be caused during transportation.

 

PHOTO USAGE

Sweet Art Creations reserve the right to use any photos we take of your creation for any media related activities such as Facebook or advertising.

 

YOUR CONSENT

By placing an order, you agree to the terms and conditions set out above.

 

CHANGES TO OUR TERMS AND CONDITIONS

Sweet Art Creations may change their terms and conditions at any time which become effective once published on our website. It is the client's responsibility to read our terms and conditions before ordering and review our terms and conditions periodically to be aware of any changes.